Shipping policy

Prices and Shipping costs

  • The prices stated on the product pages include GST and other price components.
  • The shipping costs are clearly stated on the product pages, in the shopping cart system and on the order page.
  • All other shipping options/prices - national and international that are not listed here are calculated separately according to the value and weight of the goods.

Delivery

  • Delivery times are clearly stated on the product pages, in the shopping cart system and on the order page.
  • During peak periods both sale periods and public holidays (Easter, Christmas and New Year), our delivery times can take longer. We will indicate any different delivery times on the respective product page.
  • Payment Payment is made in advance. We deliver the goods after receipt of payment.

Retention of Title
The goods remain our property until full payment has been made.


Dispute Settlement
The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts.

Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are willing to participate in a dispute settlement procedure before a consumer arbitration board to settle disputes with consumers or are obliged to do so in accordance with XXX (state the legal norm or contractual agreement).

The responsible consumer arbitration board is: Universal Arbitration Board of the Federal Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. To resolve the disputes mentioned, we will participate in a dispute resolution procedure before this body.

Alternatively: The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.